How do I solve floating license troubleshoot?

Instructions on how to get hop-count and latency to solve server connection issues

1. Determine your ICAM ID; download “icamid.exe” from the following link and run it:
http://webftp.icam.com/icamid.exe

2. Your ICAM ID is displayed under “ICAM System ID”

3. To determine your hop-count, click on More…

4. Enter the IP address of the server you are trying to access under “Network Test” and select “Ping!” to test your connection with the client.

5. If you are able to connect, click on “Hop-Count” and your hop count will be displayed.

6. Select Test and let it run. Once complete, screenshot the results and attach image to support ticket to allow the ICAM representative to assess the results.